Customer Survey

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Customer Survey

Thank you for your recent order and for the courtesy you extended to our representative when he demonstrated our product(s) to you. Customer satisfaction has always been and will continue to be our objective. To help us do a better job, would you kindly answer the following questions in the form below.

Customer Information
Name*required
Address*required
Email Address
Did we perform a repair or installation in your home?

Customer Survey From a scale from 1 - 4 please give us your feeback. 1 = Poor \| 2 = Satisfactory \| 3 = Good \| 4 = Excellent
	1	2	3	4
When you contacted our office, or our office contacted you, were you treated courteously and professionally?
Did we arrive to your home on time each time we met with you?
Was our Representative(s) courteous and professional?
Was our Representative(s) respectful of your home and property?
Do you feel as though a sufficient explanation of the problem with your system was provided?
Do you feel the installation of our product(s) was done professionally and appears neat?
Did our installer(s) adequately clean up after the job was completed?
Did we meet your overall expectations?
Overall, how "satisfying" was this experience for you?
How do we compare to our competitors you may have dealt with?

How did you hear about us? (Please fill in all that apply)
Referral	Who referred you to us?
Advertisement	Mail or Newspaper/ Which one?
Telephone book	Which one?
Web	Which search engine?
What were the factors that led to your decision to allow Universal Energy Corp to perform your service/installation?
Do you know of any of your neighbors, friends or family in the area that may be interested in improving the comfort in their home?
Name
Address
Phone number
Please let us know of any additional comments or suggestions you may have regarding our service
Would you be interested in receiving information regarding our Whole House Comfort Check-up where we would help determine potential leakage areas of your home that may impact your overall comfort and your home’s efficiency?
May we use your name as a reference?